Contact support

Open Help & support in the firm navigation to review the conversations you can access. Owners and managers may see more of the firm’s tickets than other staff.

Report a problem

1. Select Report a problem.
2. Enter the subject, kind of problem and urgency.
3. Describe the action you took, the expected result and the visible error. The report includes the section of Cortege you were using.
4. Attach screenshots or documents if useful. Each upload accepts up to five PNG, JPEG or PDF files, up to 5 MB each.
5. Remove names, case numbers, Social Security numbers and other family details from the text and files.
6. Select Send to support and check that a ticket was created.

If the ticket is saved but files fail to upload, retry the remaining attachments on that ticket. Do not create another report for the same upload failure.

Read and reply

Open a ticket to read its conversation and attachments. Enter a reply and select Send reply. Replying to a resolved ticket reopens it. Check any displayed support hours and out-of-hours instructions; selecting an urgency does not guarantee an immediate response.

If you cannot sign in

Support inside Cortege requires sign-in. Contact your manager using your firm’s existing contact details. A colleague who can sign in can report the problem, or use the external support contact supplied to your firm. Never send a password, authenticator code or private access link.